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| LINGO / Primus Telecom SUCKS Monkey Balls |
| 10.14.04 (6:31 pm) [edit] |
|
I read about Lingo phone service and thought it sounded like a great deal. It's phone service through high-speed internet access. I had some questions, so I called their Sales Support line. They immediately picked up and were rather helpful. My questions were answered and I signed up. I gave them my credit card # for $39.99 to pay for equipment. I received the equipment. I read the instructions and find out that everything the sales rep told me was false. I called their Sales Support. Since they had my money, I was of no interest to their Sales team. They told me to call Customer Support. I sat on hold for more than 45 minutes, to be hung up on before I spoke to someone. I redial, rather pissed, and isit on hold another 57 minutes. The 'phone center' is in India and the rep I spoke to was unable to do anything more than read from a card. I sent back the equipment. It's returned to me saying "Refused: Return to Sender". I call back and sit on hold for an eternity. I raise hell. They send me a UPS airbill and I promptly send the equipment back. Three weeks later, I'm looking over my bill to see if I've been credited, but instead, they have billed me ANOTHER $39.99 as a 'cancelllation fee'. My credit card company is of no help. So I've been communicating via email. They have 'assured' me that I will be credited back 'promptly' and my 'cooperation' is appreciated.' Bullshit. Three weeks later, no credit. So today, I sent them an email. Well, perhaps "emails" would be a more appropriate description. I sent their "sales department" email about 100 emails. I feel better. So my advice: Stay away from Lingo / Primus Telecom because the make unauthorized charges, their customer service is abysmal and their sales staff lies/misleads people. https://www.lingo.com And if for any reason you feel like contacting them, their email is sales@lingo.com |
posted by: WonderFoley (reply)
post date: 10.14.04 (5:47 pm)
Wow...That's crazy. :( Hope you get all of your money back!
posted by: rinna (reply)
post date: 10.14.04 (7:35 pm)
wow you got screwed. as soon as they have your money, you're worthless until they find another reason to bill you for more.
lol spam is great when you're sending it yourself. :)
x r x
posted by: SheSpecies (reply)
post date: 10.15.04 (7:56 pm)
Damn...still with this non-sense!? I remember when you first mentioned this to me...those guys suck.
posted by: ScubaDiva (reply)
post date: 10.15.04 (8:00 pm)
Reply to: SheSpecies
I sent another 100 emails this morning to their corp. svcs website.
At this point, I'm just going with the annoy the fuck out of them until they credit me.
by Redonthehead