Blue Cross BS and the Therapist

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Blue Cross BS and the Therapist
05.04.08 (8:26 am)   [edit]

I've posted a bit about my 'family counseling sessions' with my mother and how I felt that they were totally unproductive.

When I was sick a few weeks ago, I canceled our last appointment - since I didn't have a voice, I didn't really see there was much point in going.

At the previous session, she said insurance had denied my claims and that she wasn't covered even though she admitted she was a bc/bs provider. (And bc/bs gave me her name when I was looking for someone to see)

Therapist calls me during the day from various numbers - so I answer the phone because I think it might be a client. Then she just starts going on and on about how my insurance sucks and all that stuff. I told her that it would be helpful if she would ask if it was a good time to talk when she calls me... Three times she's called and I've been either about to walk in a meeting or in the office where I cannot have a personal call without the whole world hearing. I've told her that I would have to call her back. Yet she keeps talking. I got pretty snippy with her on Friday. She told me that my insurance was horrible.

I interrupted her, told her once again that I was unable to talk and that I didn't need her input on my health insurance, that I was in a meeting and could not talk but would look into it on Tuesday.

She said that wasn't good enough - that she was leaving on Monday to go out of town.
I hung up.

My insurance said I was only responsible for the $10 copay. I've already met the deductible. Still, when I call bc/bs, I get people that do not speak english well and they contradict themselves constantly within the span of 5 minutes. The therapist is getting her panties in a wad about a grand total of $150... It's not a HUGE amount. I'm paying for health insurance and that's what it is for. I was incapacitated with no voice for over a week, dealing with end of the month sales stuff, I'm playing catch up and will get to it when I have a few minutes in private to discuss things with bc/bs.

When she's with a patient, there's no interruption. I don't have that luxury - granted, when I'm with a customer, I do turn off my phone - but the rest of my work day is productive/important as well. (The therapist doesn't believe in email - which would make this SO much easier to communicate with.) I'm not going to be calling to discuss mental health services in my office with all of my coworkers to talk about.

I think this is life giving me re-affirmation that it is time to put a fork in the family therapy.

Not to mention, the mother has sent me three letters. I haven't exactly been enthusiastic about opening them - but I do have a pile of mail that I need to sort through.

I need a vacation.

 


posted by: auntconi (reply)
post date: 05.05.08 (12:11 am)

Vacation ~ oh yes, me too! ~ good luck!

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