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| EARTHLINK SUCKS (Updated) |
| 04.30.07 (1:18 pm) [edit] |
| We're taking a temporary hiatus from the normal Dating Debacles for a debacle of another sort. I'd like to share with you the unbelievable experience I've had with Earthlink. Please pass this along so that others don't have to endure a similar level of 'service'. I needed to get local phone service into my home. Earthlink had been sending me voluminous amounts of promotional flyers about there new combo DSL/Voice service. I figured I'd give them a shot. I call in and place an order. I was told that I'd be contacted back with my new phone number. Three days later I call in. They had no record of my order. So I place ANOTHER order. Again, they'd call me in 48 hours. Never called. So again I called. This time they said my new phone number was area code 562... I say "Whoa! I live in Atlanta, I need a 404/770/678 area code." The friendly person in India insisted that the system automatically correctly generated the number. I politely told them that the system (or someone) was wrong. Apparently in India, they don't grasp the difference in the area code concept. So then we had to place ANOTHER order. (This is order number 3) This one, I got my number almost immediately because the customer service supervisor was understandable about the crap I had endured. I needed this number for my new business cards for networking and it was essential I get it ASAP so I could order them. So then I had to wait for the equipment. Ten days later, I call to inquire about the equipment when the rep mentioned I'd have to have a tech out - and the FIRST available was MAY 29. We're talking about more than SIX weeks from the initial call. (Don't you think it would have been nice if they had let me know about this when I was placing the order?) Now if I hadn't already ordered my business cards (in excess of $200) with the new Earthlink number, I would have told them where they could stick their DSL line... Then Friday evening, I get this delightful email from Earthlink... Thanks for your interest in EarthLink High Speed DSL Internet. When we accepted your order, we made every effort to ensure that we could provide you with DSL service. Unfortunately, due to technical issues, we cannot provide you with DSL service at this time. Sincerely, EarthLink Support YOU HAVE TO BE KIDDING ME. They wouldn't have sent promotional materials to my home if they weren't serving it. They wouldn't have processed the order. I called Earthlink HQ to make sure that my Earthlink number could be ported to a company that has a clue. I spoke with a Reese Gary who told me tough cookies. That it was my problem. Although, contractually, I had agreed to a year-long term, they have no liability? GREAT CUSTOMER SERVICE. I'm taking further action but considering all the lovely folks that peruse this blog, please feel free to tell Ms. Reese what you think of her service. garyrain@corp.earthlink.net Don't you think the LEAST they should do is reimburse me for my business cards? Update: I was charged $19.95 'shipping charges' for the equipment and they REFUSE to refund that as well. (And I haven't even received the equipment yet!) |
posted by: PastorDave (reply)
post date: 04.30.07 (10:25 am)
I understand.
I have earthlink dsl, and regularly have billing issues. They will debit my credit card too much. I'll call, and be passed along to at least a half dozen reps, repeating my story to everyone. Finally I get tranferred to the "Last Resolve And This Guy Is Mad As _______ Department". Then they apologize profusely, correct the mistakes, and give me several months of free service. So things go well for about 90 days, and the debacle begins again. I've acquired lots of free service, but it is a hassle.
posted by: scubadiva (reply)
post date: 04.30.07 (10:31 am)
Reply to: PastorDave
Feel free to annoy Ms. Reese with emails requesting that they reimburse me for my business cards. I'm making a point. When I told her that I get in excess of 20,000 hits a week, she wanted to know what my blog was. When she starts getting all the emails, perhaps she'll reconsider.
posted by: LadyG (reply)
post date: 04.30.07 (9:03 pm)
I think that they really suck, I can't believe that they are treating you like that. I will harass them on your behalf.
by Redonthehead