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| Busted! |
| 10.28.06 (1:03 pm) [edit] |
|
I got my oil changed on my car from the dealership back in July. (I get lifetime free oil changes there.) Then in September, my car wouldn't start. Battery had corroded. Had to have someone jumpstart me to get to the regular mechanic (not the dealership). The mechanic said that this corrosion had been building up for many months. He charged me $18.50 for cleaning the contacts of the corrosion and replaced my battery (additional fee of course). It was about time for me to get my oil changed again, so I went in this morning. Before I pulled into the dealership, I purposely let some air out of my front driver's side tire. It was about 9lbs lower pressure than it should be. I check in. Ask to speak to the service manager. I bring my paperwork from the mechanic and tell him that I expect to be reimbursed for the $18.50 in addition to the $40 to get jumpstarted. (I didn't pay anyone for it, but I figured it was fair considering the inconvenience and their screw-up.) He agreed and said he'd have them mail me a check this week for $60. A bit later, they tell me my car is ready. I go out to it, whip out my tire pressure gauge and check the front tire. It's still the same pressure. I flag the service manager down and point this out to him. He's pissed. Not at me, but at his guys. He took my car back to them and they checked/filled the tires. He didn't come back to me. My point is - if these guys aren't even checking my tires, how the hell can I trust them to look at anything else? What good are free oilchanges if they aren't doing the work? How do I even know if they are even changing the oil???? I'm really considering taking it to the other mechanic for him to double-check things. I'm going to be following up with the GM of the dealership. I could use a tire rotation and alignment. I think that would be fair customer service. Or maybe a 30,000 mile check-up. What do you think? |
posted by: sjmclean (reply)
post date: 10.29.06 (1:58 am)
Why don't you agree with your mechanic to take the car himself for the free servicing to check himself whether you are being well served?
by Redonthehead