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| No exaggeration |
| 07.13.05 (11:10 am) [edit] |
|
My internet was down this morning. I called the lovely people at Comcast. Took forever while talking to the rep. She didn't sound like she knew what she was doing. Kept apologizing for keeping me on hold. Said they had an appt available today, but the system wouldn't let her assign it. So I'd have to wait until Friday between 8-12. (Of course, if you want to sign up as a new customer, their advertising says that if you call by 2pm, you'll be online that day). So after 30+ mins, she confirms the appt on Friday. I hang up. Three minutes later, there is a Comcast truck on the street. (I am not exaggerating) He had me fixed in about 10 minutes. I spent more time on hold than it took him to fix it. Thurs AM: ANOTHER Comcast rep showed up this morning. (And one wasn't scheduled for today) What's up with that? He laughed when I told him what happened yesterday. |
posted by: xinnia (reply)
post date: 07.13.05 (8:36 am)
that is too funny! gotta love when people know exactly what they are doing, lol.
posted by: jerneedog (reply)
post date: 07.13.05 (8:38 am)
Wow...maybe they work an accelerated work schedule and he was working on Friday's appts today? LOL!
posted by: trekguy (reply)
post date: 07.13.05 (10:18 am)
OHHHHH, I HATE Comcast, assholes don't know what the frick they are doing 1/2 the time!!
Lucky you got your's done and fixed so quickly.
posted by: ScubaDiva (reply)
post date: 07.13.05 (10:44 am)
Reply to: trekguy
The chick on the phone didn't know her butt from a hole in the wall, but I am not going to complain since it was fixed.
My first thought when it's out is "Didn't I pay my bill???" LOL
posted by: ScubaDiva (reply)
post date: 07.13.05 (10:46 am)
Reply to: jerneedog
I dunno, but I'm not going to complain.
posted by: ScubaDiva (reply)
post date: 07.13.05 (10:46 am)
Reply to: xinnia
Wondering if they will still have someone show up Friday?
posted by: chicalookate (reply)
post date: 07.14.05 (5:02 am)
That has to be a first... Comcast loves to make you wait.
posted by: ScubaDiva (reply)
post date: 07.14.05 (5:16 am)
Reply to: chicalookate
They had ANOTHER truck show up this morning around 9:30.
posted by: NurseNancy (reply)
post date: 07.14.05 (11:08 am)
they like you! they really like you!!
posted by: gambit3131 (reply)
post date: 07.15.05 (8:24 am)
Comcast are idiots... Please don't get me started about them. I have a letter drafted to the CEO. I am waiting for my anger to subside a little to make sure the letter makes sense before I send it.
posted by: ScubaDiva (reply)
post date: 07.15.05 (10:50 am)
Reply to: NurseNancy
So maybe they'll give me cable tv for free then? (I had free for 3 years when I moved in...)
posted by: linda (reply)
post date: 07.18.05 (5:55 am)
Wow someone needs to get their poop in a group....
by Redonthehead